Privacy Policy

Privacy Policy

Introduction

Welcome to https://personal-injury-support.scoopsurge.com (hereafter referred to as ‘Personal Injury Support’ or ‘we’). We prioritize protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://personal-injury-support.scoopsurge.com
  2. All associated mobile and desktop applications
  3. Services and products offered through our platform
  4. Interactions between users and authorized personnel

Please note that this policy does not extend to third-party platforms, applications, or services accessible through links on our site. These external entities have their own privacy policies governing user data collection and usage.

Processing Activities

This policy outlines our practices when:

  1. You utilize our applications and services as an authorized user.
  2. You visit websites linked to this Privacy Policy.
  3. You engage with us through various communication channels, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect multiple types of personal data, which can include:

  1. Account Information: Details related to your registration and account creation, such as usernames and passwords.
  2. Payment Information: Data associated with financial transactions, including cardholder names, card numbers, expiration dates, and security codes.
  3. Financial Information: Records of monetary transactions, banking details, and payment histories.
  4. Purchase Information: Details about products or services purchased from us, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device for tracking and analytics purposes (e.g., IP address, device ID).
  6. Location Data: Geolocation information collected when you use our location-based services or applications.
  7. Feedback: Your comments, reviews, and suggestions regarding our products and services.
  8. Social Media Information: Data obtained from social media platforms when users interact with us through these channels.
  9. Product Information: Details about the products you view, search for, or purchase on our site.

We gather this data in various ways, including user input forms, interactive features, browser cookies, and through third-party services that provide us with aggregated user insights.

Cookies

We employ cookies to enhance user experience and gain valuable analytics about our website visitors. Cookies can be categorized as:

  1. Strictly Necessary: Essential for navigating the site, providing security, and ensuring basic functionality.
  2. Preference: Allow users to customize their preferences and settings on our platform.
  3. Analytics: Track site usage, measure performance, and understand user behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, where they can manage or delete specific cookies according to their preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose for data collection is fulfilled, we securely delete or anonymize the information. Our retention periods may vary based on jurisdiction and the type of data processed.

Security Measures

We implement robust organizational safeguards and security practices to protect your personal data:

  1. Encrypted Communication: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
  2. Secure Storage: We store personal information in secure databases, utilizing access controls and encryption to safeguard the data.
  3. Regular Audits: Our security measures are regularly reviewed and updated to address emerging threats and vulnerabilities.

Your Rights (Subject to Jurisdiction)

Depending on your location, you have specific rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: The ability to request corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your data.
  • Restriction: Limiting the use of your data under specific circumstances.
  • Portability: Obtaining a copy of your data in a portable format for transfer to another service provider.
  • Objection: Opposing the processing of your data for legitimate interests.
  • Non-Discrimination: Ensuring that exercising your data rights does not negatively impact your relationship with us.

To exercise these rights or have any data-related queries, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be clearly communicated on our website, ensuring transparency and user awareness.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us via:

We appreciate your trust in our privacy practices, and we are committed to maintaining a transparent and secure environment for all users.